The Q1 edition of “Forrester Wave: BPM Suites” makes an interesting read; here are three key takeaways it offers.
Takeaway 1 – BPM has taken centre stage in today’s digital disruption, what started as “streamlining paper-intensive business process” has now evolved to handle greater business challenges like increasing back-office efficiency and worker productivity, not to forget process automation. This evolution is expected to continue and help businesses meet technological, competitive and regulatory disruptions in the coming days. This sentiment is supported by the Forrsights Budgets and Priorities Tracker Survey, Q4 2012, with 53% of the 520 IT decision-makers who participated in it responding “Planning to implement” or “Implemented and expanding” and 30% who were “Interested but no plans” for immediate implementation. That’s pretty keen interest!
Takeaway 2 – No more horses for courses BPM tools, one single BPM suite for different processes will be the norm. The consolidation of multiple BPM tools that cover different business scenario into one end-to-end process that cover multiple patterns and use cases is a welcome development, gone are the days of document-centric, human-centric and integration-centric BPM suites. It would now be more of single BPM suites covering three different work patterns of dynamic case management, human workflow and straight-through processing.
Now that the BPM suites have moved out of back-office role, customer experience is the driving force for many BPM initiatives. More and more BPM vendors having recognized this and have started allowing architects “to take an “experience-first” approach” to BPM. Also, with increase in mobile workforce most BPM suites now provide social work interfaces that allow customers and employees to engage with companies via social channels and mobile applications.
Takeaway 3 – “BPM Suites still struggle to achieve their Enterprise potential” and if you plan to get a good ROI on BPM investments, they need to scale-up from project to program. This is where they hit the brick wall, implementing it for couple of departments? Yes! But enterprise-wide? That’s tough. Considering that the investment in a BPM suite is anywhere $250 – 300k, BPM suites need to “Empower business architects to design and execute on process strategy”, “Remove upfront barriers to rapid development with cloud models.” and “Embed program and method support to provide the right guiderails”. This is “work-in-progress” and next generation BPM suites will help to “execute on business strategies and embed methodology best practices.”
Note – Sentences in quotes are from the report and are not author’s view.
To read the complete report, click here.